Privacy Policy

Scalance Global (“Scalance,” “we,” “us,” or “our”) provides outsourced operations and automation services for title and settlement, investor services, private and hard money lending, default and foreclosure, and secondary-market teams. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit scalanceglobal.com (the “Website”), contact us, subscribe to our communications, or otherwise interact with us.

This Policy applies to information we collect through the Website and in our business dealings with prospective clients, partners, and vendors. It does not govern the information we process on behalf of our clients while performing services (see Section 6). By using the Website, you acknowledge that you have read this Policy. If you do not agree with it, please do not use the Website.

Information you provide to us. When you fill out a contact form, request a pilot or consultation, subscribe to our newsletter, email or call us, or apply for a role, you may provide:

• Name, job title, and company name
• Business email address and phone number
• Details about your business needs, such as states, service lines, order volumes, and platforms used
• Any other information you choose to include in your message

Information collected automatically. When you use the Website, we and our service providers may automatically collect:

• IP address, browser type, device type, and operating system
• Pages viewed, links clicked, referring URLs, and time spent on pages
• Approximate location derived from your IP address
• Cookie and similar-technology identifiers (see Section 8)

Information from other sources. We may receive business contact information from publicly available sources, professional networks such as LinkedIn, referral partners, and marketing or analytics providers.

We do not knowingly collect sensitive personal information (such as Social Security numbers, financial account numbers, or government ID numbers) through the Website. Please do not submit such information through our contact forms or by general email.

We use personal information to:

• Respond to inquiries, schedule calls, and set up pilots and engagements
• Provide, operate, and improve the Website and our services
• Send newsletters, blog updates, and service announcements where permitted by law, and honour your opt-out choices
• Analyse Website usage and performance, and understand what content is useful
• Maintain the security of the Website and prevent fraud and abuse
• Evaluate job applicants and manage vendor and partner relationships
• Comply with legal obligations, enforce our agreements, and protect our rights

We do not sell your personal information for money. We may share it as follows:

• Service providers that help us run our business, such as website hosting, analytics, email and newsletter delivery, CRM, customer support, and IT security providers. They may use the information only to perform services for us.
• Affiliates and subsidiaries that support our operations, including those that provide delivery and support services from other locations, subject to this Policy.
• Professional advisors such as lawyers, auditors, accountants, and insurers.
• Legal and safety purposes, where we believe disclosure is required by law, subpoena, or legal process, or is necessary to protect the rights, property, or safety of Scalance, our clients, or others.
• Business transfers, in connection with a merger, acquisition, financing, reorganization, or sale of assets, in which case information may be transferred as part of that transaction.
• With your consent or at your direction.

Scalance is headquartered in the United States and may use personnel, affiliates, and service providers located in other countries. Your information may be processed and stored in the United States or other jurisdictions where data protection laws may differ from those in your location. Where required, we use appropriate safeguards, such as contractual protections, for these transfers.

In performing title, settlement, lending, and investor support, we may handle non-public personal information (“NPI”) belonging to our clients’ customers, such as borrowers, property owners, and transaction parties. In that role, Scalance acts as a service provider to our client, and handles this information only:

• On the client’s documented instructions and under a written agreement
• To perform the contracted services
• In accordance with applicable laws, including the Gramm-Leach-Bliley Act (GLBA) and its safeguards requirements, and with industry standards such as ALTA Best Practices

This information is governed by our client agreements and our clients’ own privacy notices, not this Policy. If you are a consumer whose information was provided to us by one of our clients and you have questions or requests, please contact that client directly. We will assist them as required by our agreement.

We maintain administrative, technical, and physical safeguards designed to protect personal information, including access controls, segregation of duties, encryption in transit, multi-stage quality control, employee confidentiality obligations, and ongoing security monitoring. Our program is aligned to SOC 2 principles and ALTA Best Practices.

No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please contact us immediately.

The Website uses cookies, pixels, and similar technologies to keep the Website working, remember preferences, measure traffic, and understand how visitors use our content. These may include:

• Strictly necessary cookies that enable core functionality and security
• Analytics cookies that help us understand Website performance and usage
• Marketing or embedded-content cookies set by third parties, such as social networks, where applicable

You can control cookies through your browser settings, including blocking or deleting them, though some parts of the Website may not function properly as a result. You can also use browser or device features such as the Global Privacy Control (GPC) signal where supported. Our Website may link to third-party services such as LinkedIn, X, Facebook, and Instagram, which have their own privacy practices.

We keep personal information only as long as necessary for the purposes described in this Policy, including to satisfy legal, accounting, or reporting requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it. Retention of client transaction data is governed by our client agreements and applicable law.

Marketing communications. You can unsubscribe from our emails at any time by using the unsubscribe link in any message or by emailing us. We may still send you transactional or service-related messages.

Access, correction, and deletion. Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, to receive a copy of it in a portable format, and to object to or restrict certain processing. To make a request, contact us using the details in Section 15. We may need to verify your identity before responding, and we will respond within the time required by applicable law.

Residents of certain U.S. states, including California, Colorado, Connecticut, Virginia, Texas, Utah, and others with comprehensive privacy laws, may have additional rights, including the right to know, access, correct, delete, and obtain a copy of their personal information, and to opt out of the “sale” or “sharing” of personal information for targeted advertising or cross-context behavioural advertising, and of certain profiling.

Categories we collect (in the preceding 12 months): identifiers (name, email, phone, IP address); commercial and business contact information; internet or network activity (browsing data and interactions with the Website); professional information (company and title); and any other information you choose to provide in communications.

Sale and sharing. We do not sell personal information for monetary consideration. To the extent that use of analytics or advertising cookies is considered a “sale” or “sharing” under applicable law, you may opt out by adjusting your cookie settings, enabling a browser-based opt-out signal such as GPC, or contacting us.

Non-discrimination. We will not discriminate against you for exercising your privacy rights.

Authorized agents and appeals. You may use an authorized agent to submit a request on your behalf. If we deny your request, you may appeal by replying to our decision or contacting us at the address below.

This Section does not apply to NPI covered by the GLBA or to information processed on behalf of our clients as described in Section 6.

The Website and our services are directed to businesses in the United States. If you access the Website from the European Economic Area, United Kingdom, or another region with data protection laws, please note that we process personal information based on one or more of the following: our legitimate interests (such as operating and improving our business and marketing to business contacts), your consent, performance of a contract or steps before entering one, and compliance with legal obligations. You may have rights to access, rectify, erase, restrict, or object to processing, and to lodge a complaint with your local data protection authority.

The Website is intended for business audiences and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. If changes are material, we will provide additional notice where required. Your continued use of the Website after changes take effect means you accept the updated Policy.

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us: