Flawless Policy Operations.

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99.1% Accuracy Rate

Every policy clean, compliant, and audit-ready.

24-48 Hr Turnaround

Policies. Claims. Support — delivered with speed and precision.

Nationwide Coverage

All 50 states. Every policyholder.

SOC 2 + QA Frameworks

Security and quality that scale with you.

Why Home Insurance Providers ChooseScalance

Policy Setup
Errors?

We Eliminate Them.

Structured data entry & validations ensure clean creation.

Renewal
Backlogs?

We Keep You Current.

From updates to endorsements, we maintain coverage accuracy.

Claims
Bottlenecks?

We Keep It Moving.

Indexed, followed-up, and processed fast — with adjuster coordination.

Support RequestsOverflowing?

We've Got It.

Chat and email queues handled promptly and professionally.

Everything You Need to Support Insurance Ops

Policy Administration Support

  • •New policy setup & data entry
  • •Policy renewals & coverage updates
  • •Cancellation & reinstatement handling
  • •Endorsement processing (address, coverage changes)

Claims Support Services

  • •Core system data entry
  • •Claims follow-up with vendors & adjusters
  • •Document indexing & streamlined claims workflows

Customer Service (Non-Voice)

  • •Email/chat support for policyholders
  • •Assistance with status, billing, and claim updates

IT & RPA Automation Services

  • •Automation of repetitive insurance workflows
  • •CRM, policy system & claims platform integration
  • •QA and internal system testing

Fast, Simple Onboarding

Kickoff & Scope Confirmation

We finalize SLAs, geographies, and workflows in 1 business day.

Pilot Run (5-10 Cases)

No setup fees. Try us without long-term commitment.

Daily Ops Flow

SLA-backed delivery + QA + secure delivery channel.